1. Introduction
This Privacy Policy explains how LUMA Mai Art (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit our website, purchase artwork, or contact us. We are committed to safeguarding your privacy and complying with the UK General Data Protection Regulation (UK GDPR).
2. Information We Collect
2.1 Information You Provide Directly
We may collect the following information when you interact with our website or services:
- Name
- Email address
- Billing and shipping address
- Payment details (processed securely by third‑party providers)
- Order information
- Messages sent through contact forms or email
- Commission enquiry details (colour preferences, size, style, etc.)
2.2 Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Cookies and usage data
This helps us improve website performance and user experience.
3. How We Use Your Information
We use your information to:
- Process and fulfil orders
- Manage commissions
- Respond to enquiries
- Send order updates
- Improve our website and services
- Prevent fraud
- Comply with legal obligations
We do not sell or share your personal data for marketing purposes.
4. Payment Processing
Payments are handled securely by third‑party providers such as:
- Shop Pay
- Apple Pay
- Klarna
- Other payment gateways displayed at checkout
These providers process your payment information according to their own privacy policies. We do not store or have access to your full payment card details.
5. Cookies
Our website uses cookies to improve functionality and user experience. You can disable cookies in your browser settings, but some features may not work correctly.
6. Sharing Your Information
We only share your information with trusted third parties when necessary, including:
- Payment processors
- Delivery and courier services
- Website hosting providers
- Legal authorities (only if required)
We never sell your data.
7. Data Storage & Security
We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access. Your data is stored securely and only retained for as long as necessary to fulfil the purposes outlined in this policy.
8. Your Rights (UK GDPR)
You have the right to:
- Access the personal data we hold about you
- Request corrections to inaccurate data
- Request deletion of your data
- Object to certain types of processing
- Request a copy of your data
- Withdraw consent at any time (where applicable)
To exercise any of these rights, contact us at: enquiries@lumamaiart.co.uk
9. Email Marketing
We may send occasional updates or newsletters if you opt in. You can unsubscribe at any time using the link in the email.
10. Children’s Privacy
Our website is not intended for children under 16. We do not knowingly collect personal information from children.
11. Links to Other Websites
Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.
13. Contact Information
If you have any questions about this Privacy Policy or how your data is handled, please contact: Email: enquiries@lumamaiart.co.uk Website: www.lumamaiart.co.uk